Terms and Conditions

Laconic Perfumes Return and Refund Policy

Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it.

Once the item is received at our center, it takes 3 to 5 business days for the refund to be processed and 5 to 7 business days for the refund amount to show up in your original form of payment method.

If you return an item that you received defective, damaged or incorrect, you’ll be refunded the full delivery cost, as well as your Import Fees Deposit, once your return is processed.

For other return reasons, original delivery fees are not refunded and Laconic Perfumes will deduct return shipping fees, to cover return shipping. If you wish to cancel your order/item before it is shipped, go to Cancel Items or Orders.

Return Methods

Laconic Perfumes offers you a variety of ways to return your item:

  • Pickup option:

The courier will pick up your return at your address.

  • Self-Ship option:

Self-Ship will be the only option in the Online Returns Center if your address is in a non-serviceable area by the shipping courier or due to the nature of some products in your order. Follow the onscreen instructions to return the item using any courier of your choice with package tracking capabilities. Include the required return documentation with your package.

About Returns

Return Reason Return Methods Refund Eligibility
Defective, Damaged or Incorrect Item
Pickup and Self-Ship
Original item price, Delivery cost, Import Fees Deposit
as well as the Return Shipping fees (for Self-Ship option).
Other return reasons
Original item price. (Delivery cost, and Import Fees Deposit not eligible for refund.
Return Shipping fees will be deducted to cover return shipping).
Other return reasons
Self-Ship option
Item price. (Delivery cost, Return Shipping cost,
and Import Fees Deposit not eligible for refund).

Note: In case of Self-Shipping option, if the shipping fees are not automatically issued, or if the reimbursed amount does not cover the shipping cost, you can contact our customer services team for the full refund, in which case the remaining amount will be in the form of a promotional certificate.

Refunds are issued to the payment method used at the time of purchase. The following are the refund timelines associated with each payment method.

Payment Method Refund Method Refund Time-frame
Credit /Debit card
Credit /Debit card
5 to 7 business days
Laconic balance
Laconic balance
1 business day
Credit /Debit card and Laconic balance
Laconic balance or both
Refer to above refund time-frame